High Touch Experience Network
Book   CK Prahalad & Venkat Ramaswamy  Saturday, November 13, 2004
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Access v/s Ownership
Book   CK Prahalad, Venkat Ramaswamy  Thursday, July 01, 2004
One need not own something to access an experience. We must uncouple the notion of access from ownership......
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Principles of Empathic Communication
  Steven Covey  Wednesday, March 31, 2004
Empathic listening gets inside another person’s frame of reference. .....
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Control without Controlling
  Peter Senge  Thursday, January 01, 2004
Corporations have many depletable “commons” to share. When a company decentralizes, local divisions compete with each other for those limited resources......
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